Effective Date: July 1, 2023
Operated By: Dasher Services Sdn. Bhd. (Official Service Center for Speediance Malaysia)
Customer Support: WhatsApp +6011-1067 8303 | Available Daily, 10:00 AM – 6:00 PM
1. Overview
This After-Sales Policy outlines the terms and conditions for warranty repair services applicable to Speediance products purchased through authorized channels in Malaysia. It is established in accordance with the Sale of Goods Act 1957 and aims to ensure a consistent, fair, and high-quality support experience for our customers.
2. Scope of Coverage
This policy applies to Speediance products purchased via:
- Speediance Malaysia’s official website
- Speediance official stores on Lazada, Shopee, TikTok
- Authorized Speediance dealers and distributors in Malaysia
All after-sales services are provided by Dasher Services Sdn. Bhd., the appointed service center for Speediance Malaysia.
3. Warranty Repair Service
3.1 Coverage
Products with verified manufacturing defects within the warranty period are eligible for free repair. The warranty only applies to domestic, personal use.
3.2 Warranty Periods
⠀
|
Product model
|
Warranty Scope
|
Warranty
Period
|
|
Gym Monster Series
|
The motor, screen, power supply, etc.
|
24 months
|
|
Accessories
|
The AeroRow, AeroRow 2, flat bench, adjustable bench, Bluetooth ring, Bluetooth ring clip, barbell hooks, barbell pad, adjustable barbell, rowing bar, ankle straps, tricep rope, handles, skiing handles, smart handles, PowerGrip, yoga mat, exercise belt, extender straps, accessory dock, ball-shaped connector, cable.
|
12 months
|
3.3 Start of Warranty
- Warranty begins from the purchase date or delivery date (whichever is later)
- If proof of purchase is lost, warranty starts three months after the product’s manufacture date
3.4 What’s Not Covered
Free warranty repair does not apply to:
- Products purchased from unauthorized sellers
- Damage from misuse, liquid ingress, drops, voltage issues, or accidents
- Wear and tear or cosmetic damage
- Unauthorized repairs or alterations
- Products with expired warranty
- Failure to return item within 14 days after service approval
4. Service Charges
- Free of Charge if the issue is covered under warranty
- Charged Repairs apply if:
- Product is out of warranty
- Damage is user-caused or accidental
- Shipping: One-way shipping is chargeable for out-of-warranty service
- Inspection Fee: Waived for warranty cases
- Cleaning Fee: RM50 applies if the product is returned in extremely dirty condition
5. Legal and Liability Notice
- Claims must be submitted within one year of the issue arising
- Speediance’s total liability is limited to the product's purchase price
- In the event of legal conflict, the Sale of Goods Act 1957 shall prevail
6. Additional Notes
- Do not send back damaged or swollen batteries
- After-sales service is only available for Speediance Malaysia products purchased through official channels
- This policy does not apply internationally
- Incorrect delivery addresses or rejected parcels are the customer’s responsibility
- Check your parcel upon delivery; report any transit damage within 24 hours
7. Contact Us
For any after-sales inquiries or warranty support:
WhatsApp: +6011-1067 8303
Operating Hours: Available Daily, 10:00 AM – 6:00 PM
